Customer Relations, Website & Social Media Officer

Job Title: Customer Relations, Website & Social Media Officer
Location: No.8 Boutique Hotel, Ilorin
Employment Type: Full-time
Reports To: Hotel Manager
Job Summary:
No.8 Boutique Hotel Ilorin is seeking a proactive and creative Customer Relations, Website & Social Media Officer to enhance guest experiences and manage our online presence. This role requires excellent communication skills, digital marketing expertise, and a passion for hospitality. The ideal candidate will handle customer interactions, manage the hotel’s website and social media platforms, and ensure a seamless and engaging brand presence both online and offline.
Key Responsibilities:
Customer Relations:
  • Serve as the primary contact for guest inquiries, feedback, and complaints, ensuring a warm and professional response.
  • Enhance guest satisfaction by addressing concerns promptly and ensuring excellent service.
  • Build and maintain strong relationships with guests to encourage repeat visits and positive reviews.
  • Monitor guest feedback on review platforms (TripAdvisor, Google Reviews, etc.) and respond professionally.
  • Work closely with the front desk and operations team to ensure guests receive top-notch service.
Website Management:
  • Oversee and update the hotel’s website to ensure content is fresh, engaging, and accurate.
  • Manage online booking functionalities, ensuring a smooth user experience for guests.
  • Collaborate with the management team to keep promotions, offers, and event details up-to-date.
  • Optimize website content for SEO to improve online visibility.
Social Media Management:
  • Develop and implement engaging social media strategies for platforms such as Instagram, Facebook, Twitter, and TikTok.
  • Create and post high-quality content, including photos, videos, and promotional materials.
  • Monitor social media engagement, responding to messages, comments, and inquiries in a timely manner.
  • Run social media campaigns and promotions to drive bookings and brand awareness.
  • Track and analyze social media performance using analytics tools to optimize strategies.
  • Engage with online travel and hospitality communities to enhance the hotel’s digital presence.
Requirements:
  • Strong background in customer service, hospitality, or digital marketing.
  • Experience managing social media accounts for a brand, preferably in the hospitality industry.
  • Proficiency in website management and content updates (WordPress or similar platforms).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong writing and creative skills for social media content.
  • Ability to multitask and work in a fast-paced hospitality environment.
  • Knowledge of online booking platforms and hotel review sites is an advantage.
  • Experience with social media analytics and marketing tools is a plus.
Preferred Qualifications:
  • Degree or diploma in Hospitality Management, Marketing, Business Administration, or a related field.
  • Photography and basic graphic design skills (Canva, Adobe Suite) are a plus.
What We Offer:
  • Competitive salary and benefits.
  • A dynamic and creative work environment in a top-tier boutique hotel.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative team.
How to Apply:
Join us and be part of an exceptional hospitality experience!