Rules and Regulations
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Rules and Regulations have been established based on industry standards, management and operational procedures. These Hotel Rules and Regulations are considered a part of our reservation agreement with you. As our guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Rules and Regulations, terms and conditions, and procedures. These Hotel Rules and Regulations are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the No. 8 Hotel and the guest. Our Hotel Rules and Regulations may change from time to time, so please check back often. We assume that guests have read and fully understand the Hotel Rules and Regulations at the beginning of their stay in our hotel.
1. GUARANTEED RESERVATIONS
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa and Master card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Twenty Four (24 hours), hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax may be charged to your credit card and the balance of your reservations will be cancelled. No. 8 Hotel is not responsible for weather conditions, personal emergencies, or schedule changes.
1.1 GUEST REGISTRATION
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
1.2 CANCELLATION
No. 8 Hotel s not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled Twenty Four (24 hours) hotel time, prior to your arrival date, in order to avoid one (1) night full room cancellation fee. If reservations are cancelled less than 24 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
1.3 NO SHOW CHARGES
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card may result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus tax and the balance of the reservation will be cancelled.
1.4 GROUP RESERVATIONS
Group/Block reservations must be cancelled 2 weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.
1.5 CHILDREN
Well behaved children of all ages are welcomed. As the parents, guardians,or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property or use the swimming pool unsupervised.
2. CHECK-IN TIME: from 2:00 p.m.
2.1 . EARLY CHECK-IN/PRE-REGISTRATION
Early check-in is offered based on availability. A charge may apply for early check-in.
2.2. CHECK-IN REQUIREMENTS
Guests must be at least 18 years of age to check in at No. 8 Hotel. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification ( Driver’s license, passport, NIN etc.) at check-in.
2.3 PRE-AUTHORIZATION AT CHECK-IN
We required pre-authorized of credit cards/debit cards at check-in. A pre- authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out the pre-authorization will be removed by your bank. It is your resbonsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our hotel.
3. CHECK-OUT TIME
Room rental period expires at 12:00 p.m. Additional day charge, plus tax may apply for late checkout.
3.1 CHECK-OUT PROCEDURE
Check-out time is 12 p.m. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge will apply for late check-out. 50% of room price per night from 12:05 p.m. – 3:00 p.m. and 100% after 3:05 p.m.
4. SPECIAL REQUESTS
We will make every effort to honour special requests such as a specific floor or room number, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
5. PAYMENT
All reservations and registration must be guaranteed with a valid major credit card or payment made in advance. We accept Visa, Master Card, Bank transfer and cash. Cheques and foreign currency are not accepted.
6. RATES
All rates are quoted in Nigerian currency, plus tax. Rates may increase without notice. Rates as advertised on No. 8 Hotel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on King standard room (1-2 occupancy), King Deluxe room (1-2 occupancy), King Superior room (1-2 occupancy), and are subject to availability.
7. RIGHT TO REFUSE SERVICE
No. 8 Hotel is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. No. 8 Hotel has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the hotel. No. 8 Hotel refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by No. 8 Hotel for the operation and management of our hotel.
8. 100% SMOKE FREE
For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
9. CANDLE, INCENSE, ESSENTIAL OILS
Cndle, incense, essensial oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
10. NO COOKING, COOKING APPLIANCES
The safety of our guests, staff, and this facility is extremely important to us. Preparation of food in guest rooms by any type of cooking appliances is prohibited.
11. DO NOT DISTURB
In all guest rooms DO NOT DISTURB sign has been provided. Hotel rule is that this sign cannot be displayed longer than 24 hours. After this time, Hotel reserves the right to enter the room due to Safety and Security reasons.
12. SAFE DEPOSIT BOX
For your convenience we have provided a safe deposit box, located in the wardrobe in your room. Hotel bears no responsibility for any damage or loss of your personal belongings. In case of any loss, you are kindly requested to immediately inform Front Desk. We suggest you to double check safe deposit box in your room upon departure from the Hotel.
13. INVENTORY
It is not allowed to take inventory (Towels, bathrobes etc.) out of the hotel room.
14. DRESSING
Hotel guests must wear appropriate clothes and foot wear when they are moving through the public spaces of the hotel.
15. QUIET HOURS
10:00 p.m. to 8:00 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly.
16. VISITORS
Guests may have visitors in their room which must be registered at the reception. Visitors are allowed until 10:00 p.m. after which the visitor must be checked-in at the Front Desk and additional payment made. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities and WI-FI. As a registered guest, you are responsible for your visitor at all times.
17. CONTINENTAL BREAKFAST
Our Continental Breakfast when provided free is free to registered guests only. Visitors may not join a registered guest for a free breakfast.
18. MAXIMUM OCCUPANCY
Room occupancy requirements are based on fire code/fire safety restrictions. Maximum occupancy of each room is 2. If you exceed the maximum number of guests allowed, you may be asked to rent another guestroom for proper accommodations or vacate the hotel.
19. ROOM KEYS
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. A replacement cost may be incurred if you have lost your key and require a duplicate. Please return room keys to Front desk at Check-out.
20. HOUSEKEEPING/ROOM INSPECTION
Housekeeping is provided between the hours of 9 a.m. – 2 p.m. This is a 100 % NON-SMOKING hotel, including medical marijuana. Rooms are rented to guests in appropriate condition without any prohibited odour. Housekeeping and Front Desk staff are trained and skilled in identifying the odours from prohibited items. If our investigation concludes that you have smoked in your room, cooked or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
21. LINEN CHANGING
Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds on request after all personal items are removed.
22. LOST & FOUND POLICY
No. 8 Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.
22.1 FOUND ITEMS
No. 8 Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by he owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and all miscellaneous toiletries are discarded.
22.2 RETURN
We would be happy to return your lost item(s) to you at your cost. Your credit card will be charged for packaging and postage. No. 8 Hotel is not responsible for any item lost or misplaced during shipment.
22.3 UNCLAIMED ITEMS/NO CONTACT
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away or given to local organizations.
23. ALCOHOL POLICY
Alcohol is not allowed in public areas such as the lobby, lounge, etc. Alcohol consumed during special third party events served by a licensed caterer with permit to serve/sale alcohol is restricted to those 21 years old or older.
24. FIRE SAFETY POLICY
Please notify Front desk in the event of a fire or other emergency. The hotel is fully equipped with smoke detectors and fire extinguishers.
25. NO IN-ROOM PARTY
No. 8 Hotel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise- nuisance are allowed or tolerated in the guest rooms. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not allowed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non- Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered party.
26. FREE WIFI ACCESS
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi- equipment, and interference from other local wireless signals. No. 8 Hotel assumes no liability for guest use.
27. ENFORCEMENT
All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by No. 8 Hotel for safety of all guests, staff, owners, property, and the operation and management of the hotel will be evicted, with no refund. In addition to the room charge, a minimum ₦50,000 cleaning fee per room will be charged for infraction(s) of our Hotel Policy/House Rules.
28. TERMS & CONDITIONS
No. 8 Hotel makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. No. 8 Hotel does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
29. ILLNESS AND EPIDEMICS
No. 8 Hotel reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you ma be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
30. INFESTATION
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
31. PARKING AT OWN RISK
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. No. 8 Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
32. DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage how ever caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. No. 8 Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit/debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by No. 8 Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
33. DAMAGE TO MATTRESSES AND BEDDING
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe- polish, etc. Will result in a charge for the special cleaning, repair or replacement of the damaged article.
34. CHANGES OR MODIFICATION OF THE HOTEL POLICY/HOUSE RULES
No. 8 Hotel reserves the right to amend, modify, change, cancel, vary or add to these Hotel Rules and Regulations or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Rules and Regulations. Any modification to these Hotel Rules and Regulations that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Rules and Regulations is located on our website, in the Guest Room, and available from Front Desk staff upon request.
We wish you a pleasant stay.